Privacy Policy

Welcome to Live Jigsaw: Halloween Puzzle (the "App"). Hong Kong Chaorong Technology Co., Limited ("we," "us," or "our") is dedicated to protecting your privacy and safeguarding the personal data you may provide or that we collect through your use of the App. This Privacy Policy applies globally, including to users in the European Union (EU), United States (US), and other jurisdictions with applicable data protection laws.

We process your personal data in a lawful, transparent manner, and only to the extent necessary to fulfill the purposes outlined in this Policy. Please read this document carefully to understand how we collect, use, share, store, and protect your information, as well as your rights regarding such data.

1. Information We Collect

We collect information to ensure the App functions properly, enhance your user experience, and support the App’s core features. The information we collect falls into the following categories:

1.1 Device and Technical Information

To maintain smooth App operation and optimize performance, we automatically collect technical data related to your device and usage environment, including:

• Device model, operating system (OS) version, and unique device identifiers (e.g., Android ID, Advertising ID, Identifier for Vendors (IDFV));
• Internet Protocol (IP) address, network type (e.g., Wi-Fi, cellular), device language settings, and time zone;
• Crash logs, performance metrics (e.g., load time), and error reports (to diagnose and fix technical issues).

1.2 Usage Data

We collect data about how you interact with the App to improve its functionality and tailor your experience, including:

• Puzzle progress (e.g., completed puzzles, in-progress puzzles), puzzle completion time, and difficulty level selections;
• Frequency of use for specific App features (e.g., number of hint requests, use of customization tools);
• Ad interaction data (e.g., number of ad impressions, clicks on advertisements).

1.3 Information from Third-Party Services

The App integrates with trusted third-party services to provide additional functionality (e.g., ads, analytics, social sharing). These services may collect information about you in accordance with their own privacy policies. We do not control or assume responsibility for third-party data practices. The third-party services we use include:

• Ad Platforms: e.g., Google AdMob, Meta Audience Network (to serve personalized advertisements; you may opt out of personalized ads as described in Section 7);
• Analytics Tools: e.g., Google Analytics for Firebase, AppsFlyer (to analyze user behavior and improve the App’s performance);
• Social Sharing Tools: e.g., Facebook, Instagram (access to your social media accounts is initiated only when you choose to share App content; we do not automatically access or collect data from your social media accounts).

Important Note: We do NOT collect the following information, unless you explicitly choose to share it (e.g., via social sharing): names, government-issued identification numbers (e.g., passport numbers, ID cards), payment details (e.g., credit card information), precise geolocation data, contact lists, or photo library content.

2. How We Use Your Information

We use the information we collect for specific, limited purposes that are consistent with the provision of the App and your user experience. These purposes include:

• Delivering the core puzzle gameplay and ensuring the App operates as intended;
• Optimizing the App’s performance (e.g., fixing crashes, reducing load times) and enhancing user experience (e.g., refining puzzle difficulty based on usage patterns);
• Serving relevant advertisements to support free access to the App (personalized ad options can be opted out of as outlined in Section 7);
• Analyzing user behavior to inform product updates and design improvements (e.g., adding new features based on popular usage trends);
• Preventing fraud, unauthorized access, or abuse of the App (e.g., detecting and blocking malicious activity);
• Complying with applicable legal obligations (e.g., responding to lawful requests from regulatory authorities).

3. Data Sharing and Disclosure

We never sell your personal data to third parties for commercial purposes. We only share your information in the following limited circumstances:

3.1 Trusted Service Providers

We share your data with third-party service providers who assist us in operating the App, delivering services, or complying with legal requirements. These providers are bound by strict data processing agreements that require them to protect your data and use it only to fulfill the services we request. Examples include:

• Cloud storage providers (e.g., Amazon Web Services (AWS), Google Cloud) for secure data storage;
• Ad platforms and analytics tools (as listed in Section 1.3) to support ad delivery and performance analysis;
• Customer support vendors (if applicable) to assist with responding to your inquiries.

3.2 Legal Requirements

We may disclose your personal data if required by law, such as:

• In response to a valid court order, subpoena, or government investigation;
• To protect the safety of users, our company, or the public (e.g., addressing threats of harm);
• To comply with applicable laws, regulations, or legal processes.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate restructuring (e.g., bankruptcy), your personal data may be transferred to the acquiring or successor entity as part of the business assets. We will notify you of such a transfer via in-app notification or email (if you have provided an email address) and ensure the successor entity adheres to the terms of this Privacy Policy.

4. Data Storage and International Transfers

4.1 Data Storage Locations

Your personal data may be stored in secure servers located in jurisdictions including, but not limited to, China, the United States, and Singapore. We only use data centers that comply with industry-standard security practices.

4.2 International Data Transfers

For users located in the EU, United Kingdom (UK), or Switzerland (CH), any transfer of your personal data outside these regions complies with the General Data Protection Regulation (GDPR) and other applicable regional data protection laws. Specifically, we use Standard Contractual Clauses (SCCs) (approved by the European Commission) to ensure your data receives adequate protection when transferred to countries outside the EU/EEA.

4.3 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy (e.g., to provide App services, analyze performance, or comply with legal obligations). In general, we retain your data for up to 24 months after the last time you use the App. After this period, your data will either be anonymized (such that it can no longer identify you) or securely deleted.

5. Your Rights (GDPR/CCPA Compliance)

Depending on your country or region of residence (e.g., EU/EEA for GDPR, California for CCPA), you may have the following rights regarding your personal data. We will respond to all valid requests within 30 days of receipt.

How to Exercise Your Rights

To exercise any of the above rights, please contact us using the following details:

• Email: [email protected]
• Physical Address: [Insert Company Physical Address (if applicable)]

We may require you to provide additional information to verify your identity (e.g., a copy of a government-issued ID) before fulfilling your request, to ensure we protect your data from unauthorized access.

6. Children’s Privacy (COPPA Compliance)

The App is not designed or intended for use by children under the age of 13. We do not knowingly collect, use, or disclose personal data from children under 13.

If we discover that we have inadvertently collected personal data from a child under 13, we will promptly delete that data in accordance with the Children’s Online Privacy Protection Act (COPPA) (applicable to US users) and other applicable children’s privacy laws. If you believe we have collected data from a child under 13, please contact us immediately at [email protected].

7. Cookies and Tracking Technologies

The App does not use traditional "cookies" (small text files stored on your device). However, we use similar tracking technologies (e.g., device Advertising IDs) to collect usage data and serve advertisements. These identifiers help us understand user behavior and deliver relevant ads.

Opt-Out Options

You can opt out of personalized advertising by adjusting your device settings:

• For iOS devices: Go to Settings > Privacy & Security > Tracking, then disable "Allow Apps to Request to Track" (or disable tracking for the App specifically); or reset your Advertising ID by going to Settings > Privacy & Security > Advertising > Reset Advertising Identifier.
• For Android devices: Go to Settings > Google > Ads (or Google Settings > Ads on older devices), then enable "Opt out of Ads Personalization" or reset your Advertising ID by selecting "Reset advertising ID."

8. Security Measures

We take the security of your personal data seriously and implement industry-standard safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit (using HTTPS protocol) and at rest (using secure encryption algorithms);
• Strict access controls (only authorized personnel with a legitimate business need can access your data);
• Regular security audits and assessments (to identify and address potential vulnerabilities);
• Training for employees on data protection best practices and legal requirements.

While we strive to protect your data, no security system is completely impenetrable. We cannot guarantee absolute security, but we will take all reasonable steps to mitigate risks.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the App’s functionality.

How We Will Notify You of Updates

For material changes (e.g., changes to how we collect or share your data), we will notify you through:

• In-app notifications (prominently displayed when you open the App);
• Descriptions of App updates in the relevant app store (e.g., Apple App Store, Google Play Store);
• Email (if you have provided an email address to us).

Your continued use of the App after receiving notice of an update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.